Wisconsin IRA Home Energy Rebates Signed in as Test user — test site only
IRA PI/PA Portal test

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Home Electrification and Appliance Rebates (HEAR)

Not started Approve Deny Assign Send back for more information

303 Journey Lane, Madison 53703 · Single-family home (stands on its own) · Project code PRJ-XLAX-9NFK · Submitted on the customer portal

Assigned to: Unassigned

Corrections and requests

0 corrections asked of the contractor · 1 request of the household

Asked of the household

Photo of the installed heat pump label (#109 test) Settled

What the household is told
Test request from the staff portal for ticket #109: please attach a photo of the label on your new heat pump. This is a demo household on the test site.
Asked of
The household
Asked
09/28/2026 5:30 PM CST by Test user
Due
No confirmed deadline

What came back

This request is closed.

Their note

Photo attached (ticket #109 test).

Files sent for this request

Settled 09/28/2026 5:32 PM CST by Test user.

Thanks - the photo shows the label clearly. (#109 test)

Ask for something else

This is what the household sees on the customer portal, and where their answer comes back to. A request for their contractor is shown to them as their contractor's job, never as something for them to send.

A few words. It is the heading they see and the label their reply is filed under.

Shown to them in full, in these words. It is the only explanation they get of what to send.

No deadline is set. A date needs a confirmed rule behind it, and none is confirmed for this portal yet — the customer portal tells them to answer as soon as they can.

Email

Incomplete application Application closing General notification

From
irahomes@focusonenergy.com
Delivered to
matt@openwatt.io (this is test: nothing reaches an applicant, a contractor or a colleague)

Approve

Deny

They read it under the status on their application page. Leave it unticked for a note only staff should see.

Send back for more information

They read it under the status on their application page. Leave it unticked for a note only staff should see.

Assign

Control Center has no application called IRA PI/PA Portal (409), so it cannot say who has access to this portal. This list shows the people who have used this portal.

Timeline

  • 09/28/2026 5:32 PM CST · Test user
    Staff information_request_settled

    Settled: Photo of the installed heat pump label (#109 test)

  • 09/28/2026 5:31 PM CST · Casey Nguyen
    Customer portal More Information Received — With the program

    Message to the applicant: You sent the program the information it asked for. It reviews your application again next.

  • 09/28/2026 5:30 PM CST · Test user
    Staff information_requested

    Asked the household for: Photo of the installed heat pump label (#109 test)

  • 09/25/2026 12:31 PM CST · Customer portal
    Email sent Documents to sign — to success@simulator.amazonses.com

    Whether it was opened is not tracked. Sent before clicks were tracked, so whether its link was clicked is not known.

  • 09/25/2026 12:31 PM CST · Customer portal
    Email sent Documents to sign — to success@simulator.amazonses.com

    Whether it was opened is not tracked. Sent before clicks were tracked, so whether its link was clicked is not known.

  • 09/03/2026 10:35 AM CST · Program staff
    Customer portal Project Approved — With the contractor

    Message to the applicant: Your rebate reservation is approved: up to $7,750 is set aside for this project. Your contractor schedules the work next.

  • 08/30/2026 10:35 AM CST · Badger Home Comfort
    Customer portal Submitted — With the program

    Message to the applicant: Your application is in - the program checks it next.